Support
Have a question or run into a problem?
Email support@coolhandlook.com and you’ll hear back from a real person, not a bot.
Getting Started
Orin works best with headphones. The binaural effect, the core of the sound design, only works when each ear hears a slightly different tone, and phone or laptop speakers can’t separate the two channels. Find a quiet spot, put your headphones on, and pick the intention that matches how you want to feel.
Your Questions, Answered
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Orin subscriptions are billed and managed through your Apple ID, not through us. To view, change, or cancel your subscription, open Settings, tap your name at the top, tap Subscriptions, and select Orin.
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If you reinstalled Orin or switched phones, open the app’s paywall screen and tap Restore Purchases. This reconnects your existing subscription using your Apple ID. If it doesn’t restore correctly, email us and include the Apple ID email your subscription is under.
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Refunds are handled by Apple, not by us directly. You can request one at reportaproblem.apple.com using the Apple ID you subscribed with.