Support
Have a question or run into a problem? Email support@coolhandlook.com and you'll hear back from a real person, not a bot.
Getting started
Orin works best with headphones. The binaural effect, the core of the sound design, only works when each ear hears a slightly different tone, and phone or laptop speakers can't separate the two channels. Find a quiet spot, put your headphones on, and pick the intention that matches how you want to feel.
No sound, or sound only in one ear
Check these first:
- Headphones are fully plugged in or connected.
- Your phone's silent switch is off and the volume is turned up.
- You're not connected to a speaker or a device that can't play stereo audio.
Still no sound? Email support@coolhandlook.com with your iPhone model and iOS version and we'll help you sort it out.
Subscriptions and billing
Orin subscriptions are billed and managed through your Apple ID, not through us. To view, change, or cancel your subscription, open Settings, tap your name at the top, tap Subscriptions, and select Orin.
Restoring a purchase
If you reinstalled Orin or switched phones, open the app's paywall screen and tap Restore Purchases. This reconnects your existing subscription or Orin Lifetime using your Apple ID. If it doesn't restore correctly, email us and include the Apple ID email your purchase is under.
Requesting a refund
Refunds are handled by Apple, not by us directly. You can request one at reportaproblem.apple.com using the Apple ID you paid with.
Contact us
Email support@coolhandlook.com. Tell us what you were doing when the problem happened and what device and iOS version you're on, and we'll get back to you.